Please read this page carefully before submitting your order.

Refund Policy

Once ThePalmBeachPrinter.com receives your order and payment, your job in placed in production, the sale is considered final and no refunds will be issued.

This also applies if the digital files that you’ve submitted are not in accordance with our artwork guidelines and requirements. If we make an error in the output or production process, we will re-run the job. It is your responsibility to inform us within 24 hours of delivery if there is a defect in your materials. The complete order of defective materials must be returned within 3 business days to qualify for the re-run.

Sales Tax

ThePalmBeachPrinter.com charges sales tax on all orders received from within the state of Florida. If you have tax exempt status, you’ll need to email us a copy of tax exemption certificate.

Accuracy of Color

While every effort will be made to faithfully reproduce colors and density from your digital files, it is understood that inherent limitations exist with the printing process, ink combinations and certain paper stocks. Because of this, we cannot guarantee 100% color accuracy between the proofs you submit and the final result. If you have questions or concerns about a specific job, please contact out pre-press experts prior to submitting your order. We will provide the necessary guidance and explain your options. While no refund requests will be honored for color imperfections, the possibilities of this occurring in the first place are slim.

Be aware that screen proofs, PDFs and laser/inkjet printer documents are not accurate sources for color matching on a printing press.

Errors on the Printed Piece

In no way, shape or form are we responsible for misspellings, grammar, bad punctuation, run-on sentences, etc. Also, if your digital files include poor quality images, incorrect folds, cut lines, bad transparencies, or trim sizes. So be sure to have your job seen by as many eyeballs as possible before sending us your files.

We’re here to help at every turn and want to make sure your experience with us is one you’d confidently recommend to friends and associates.